How to contact us

Included on the contact us page is full details of our contact details

Shipping and handling

Carriage charges are subject to the size and value of the item being shipped. The full shipping cost for your order will be detailed to you before the order is processed.

VAT

All prices include VAT at the British rate of 17.5% except for the prices on items which are not subject to VAT.

Your privacy

Please refer to our full privacy policy for specific privacy information.

Complaints

If you should wish to make a complaint please contact us by which ever means is most convenient (telephone, post or email) full contact details are as stated on the contact us page.

Returns

If you are not completely satisfied with you items from the Cyclescene you may return them to us for a full refund*. This is providing that the items are returned to us in perfect re-saleable condition with 7 days of receipt.

All goods that we sell are covered by a warranty. Most items have a warranty provided by their respective manufacturer BUT this warranty must be carried out by us. If you feel that you have an item which is faulty, please return it to us with a copy of your original proof of purchase. If it is found to be a genuine fault of manufacture we will of course repair or replace it free of charge and return it to you with no postage charges. However, if the item is found not to have a genuine fault covered by it's warranty we will contact you to tell you of this. If you subsequently require the product to be returned back to you, we will have to make a charge for carriage.
*unfortunately we cannot refund actual expense ie postage and packing and you will be charged for postage on any replacement items we send out where the original mistake was not ours.
PLEASE REMEMBER TO INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT AND YOUR FULL CONTACT DETAILS ETC.

Stock

All items ordered from Cyclescene are subject to stock availability. If an item is not in stock at the time of ordering you (the customer) will be contacted as soon as possible to inform you and to detail expected delivery time. If you do not wish you wait for the item then the option of canceling the order will be given
If stock is not obtainable then a full refund will be given.

Making a payment

We accept most normal payment methods cash, cheques , credit/dedit cards etc.

Your security and credit card security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site.